Privacy Policy

1. Information we collect

When you create and run a store on ChatStall, we collect:

• Account information: your email address and authentication credentials.
• Store information: your store name, description, logo, product catalog, categories, pricing, and the WhatsApp number you configure for receiving orders.
• Domain information: any custom domain you connect to your storefront.
• Usage and analytics data: aggregated page views and "Order on WhatsApp" click events for your storefront, so we can show you analytics in your dashboard.
• Technical data: IP address, browser type, and similar log data collected automatically for security and reliability.

2. What we don't collect

Orders placed through your storefront are sent as a WhatsApp message directly from a shopper's device to your configured WhatsApp number. ChatStall does not see, store, or process the content of those WhatsApp conversations. For orders placed over WhatsApp, payment is arranged directly between you and your customer.

If you connect your Cashfree account to take online payments, your customers enter their card or UPI details on Cashfree's secure payment page — those details never reach ChatStall. We receive only each payment's status, amount, method and reference. We store the Cashfree API keys you provide encrypted, use them only to create orders and refunds for your store, and never show the secret key again after you save it. Your bank and KYC details stay between you and Cashfree.

3. How we use information

• To operate, maintain, and improve the platform.
• To provide you with dashboard analytics about your storefront.
• To communicate with you about your account or changes to our services.
• To detect, prevent, and address fraud, abuse, or technical issues.

4. Cookies and local storage

We use cookies to keep you signed in and to route requests to the correct store. Shopper-facing features like the cart and wishlist are stored in the visitor's own browser (local storage) and are not transmitted to us.

5. How we share information

We do not sell your personal information. We share data only with service providers who host and operate the platform on our behalf (such as our database and hosting infrastructure) and, for stores that connect their Cashfree account, with Cashfree Payments to create that store's orders and refunds — only to the extent needed to provide the service. Content you choose to publish on your storefront (store name, products, WhatsApp number) is public by design, since it is what your customers see.

6. Data retention and security

We retain account and store data for as long as your account is active, and take reasonable technical and organizational measures to protect it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

You can access, update, or delete most of your store data directly from your dashboard. You can also permanently delete your store, or your whole account, yourself from the dashboard's Account page. To request a copy of your data, or if you need help with deletion, contact us using the details below.

8. Children's privacy

ChatStall is intended for use by business owners and is not directed at children under 18.

9. Changes to this policy

We may update this policy from time to time. If we make material changes, we will update the "Last updated" date above.

10. Contact us

Questions about this policy? Email us at inzaf.industries@gmail.com.